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Email [email protected]Common questions
Where do the prices come from?
Reference prices, charts and coin images are provided by CoinGecko. Prices refresh about every five minutes while the app is open, and you can pull down on the Lab and Coins tabs to refresh sooner.
Why can't I record an entry right now?
Entries use the latest reference price. If the app is showing saved or sample figures because it couldn't reach the data source, refresh once you're connected and try again.
What does Horizon Lab show?
For the coin and length you pick, it lines up every window of that length over the past 365 daily reference closes and shows the spread of outcomes, the median, how often windows ended higher, the typical range and where the latest window ranks. It describes the past, not what comes next.
What happens when a term hold ends?
The coins move into your holdings and the result is placed on the range of past windows captured when the hold started. You can also release a hold early; the record will show it.
How do I start again with a different balance?
Open the Holds tab and choose Start over at the bottom. You can pick a new starting balance; holdings, term holds, alerts and history are cleared, and your watchlist stays.
Is my data backed up?
Your portfolio is stored on your device. Use History on the Holds tab to export a CSV file if you would like to keep a copy.